ADSL Routers will not work on our network. You will need a cable router.
If you are living in residential accommodation, your router does not need to be re-configured. Please see our FAQs for more information.
1) Connect the power cable to your router, and connect your router to your PC using an Ethernet cable. This cable needs to go from one of the LAN ports on the router into an Ethernet port on your PC. Please see the diagram below.
We do not need the router or the computer connected into the socket on the wall at this point. It is also important to make sure you are connected into the LAN port on the router, not the WAN, Internet or DSL port.
2) Now you need to enter your router’s configuration page. This can be done by typing the router’s IP address into the address bar of your web browser. The IP address you need to type in should be 192.168.0.1 or 192.168.1.1.
If neither of these work, please refer to your router’s manual or contact the manufacturer. If you are prompted for a username and password, please refer to the manual for the router.
3) Once you have successfully logged into your router’s configuration page, you need to disable a feature called “DHCP”. This is often found under the “LAN Settings” for the router. Make sure the DHCP feature is off or disabled, once this has been done, make sure the changes have been saved and you can now leave this configuration page.
If you are looking to create a wireless network with security (optional), please see the section below.
1) Once you have logged in to your router’s configuration page, you need to find the “Wireless” options. Here there will be an option to change an “SSID”, the SSID is the name of your wireless network. You can change this name to make it something more memorable.
2) Also in the wireless options, there will be a security section. There will be an option to change the encryption type, you ideally need to select “WPA” or “WPA2”. You can also enter the password for your wireless network in this section.
3) Once this has been done, make sure you select “save” or “apply” and that’s it!
Click the grey button above to hide this section.
4) All you need to do now is connect your router to the wall. The Ethernet cable needs to go from the socket on the wall into the LAN port on the router. If you want to connect a PC using a cable, this also needs to go into one of the LAN ports. You can also connect via wireless if you have configured one. Please see the diagram below.
Once you have completed the above steps, your router should be correctly configured and ready to use!
Router Support: Unfortunately we cannot provide support for configuring 3rd party routers. This guide should assist you with configuring your router so that it is compatible with our network, but we can’t guarantee that your router’s menu system will be set out the same way as described above. If you have any difficulty accessing the configuration page or cannot find the DHCP feature, please contact your router manufacturer directly (they will often have a dedicated helpline and support via email).
Using Multiple Devices: By default, you can have 2 devices registered to your Ask4 account. In order to have more than 2 devices registered (such as a phone or another PC) you will require an account add-on called 4Connect, this allows you to add up to 6 devices to your Ask4 account. To manage the devices on your account, please go the the “My Account” link at the top of this page.
MAC Addresses: Devices are registered to the ASK4 network using their MAC Address (sometimes referred to as the physical or Wi-Fi address). The MAC address is a unique ID for your computer, tablet or smart phone. Computers usually have two MAC addresses, one for the wired connection and one for the wireless connection. If you’ve been using your computer wired before following the guide above, you will need to register your wireless MAC address. You can do this via My Account or by choosing the “I already have an account” option when prompted.
Disabling DHCP on a Windows 7 Computer
Disabling DHCP on a Windows 8 Computer
Disabling DHCP on a MAC OS X Computer